Refund policy

Contact Minifig Muse within 14 days of receiving your order to request an unconditional return. No reason is required, and we cover the return shipping cost. This store offer does not limit applicable statutory consumer rights.

How do I request a return?

1. Contact WhatsApp support and provide your order reference.
2. Tell us which product or set you wish to return.
3. Contact us for return shipping arrangements before sending the parcel. We cover the return shipping cost.

What if a part is missing or damaged?

Send actual photographs and your purchase record to our parts support. After verification, we provide replacement parts free of charge and cover replacement shipping. Keep the remaining components together while the case is being checked.

What information should I prepare?

• Order reference or purchase record.
• Product name and the component involved.
• Clear photographs showing the missing or damaged part issue.
• A way for the team to contact you through WhatsApp.

Do not send payment credentials.

Contact details · Shipping and delivery

Return address and refund timing

1640 Johnson Way, Suite C, New Castle, Delaware 19726, United States

We issue your refund when the returned goods are received. The time for the refund to appear in your account depends on your payment provider.

Email: yuanbaohedandan1987@gmail.com.

Returns, exchanges and return labels

We accept returns and exchanges of new and slightly used products within 14 days of receipt. Contact us before returning your order. We will provide a prepaid return label for you to download and print. Return shipping is free to you, and we do not charge a restocking fee.